Our “Free Shipping” promotions apply only to parts, accessories, and apparel considered by carriers as “not oversized”…
Examples of Oversized Items:
- ATV & Side-by-Side fenders, body panels, doors, roofs, roll cages, windshields, tires and wheel kits –OR- motorcycle frames, fairings, body panels, wheels and tires are subject to over-size shipping charges.
We try hard to designate on the webpage items that do not qulaify for free shipping, but it's hard to keep up with so many items! When you place an order for an over-sized item, we will always contact you before shipping your order to review your shipping options and costs…
No surprises – ever – we promise!
Sloan’s No-Stress Returns
At Sloan’s, our customers appreciate our no-stress return policy. We treat YOU the way WE want to be treated if a return is necessary!
Accidentally order the wrong part? Wrong year-model? Wrong color? Or just plain don’t need what you ordered after all? No worries. We offer a 15-day return window on all parts purchased from us. Just give us a call, and one of our Team members will assist you.
Now there are a few common-sense guidelines to remember:
Most parts will be accepted as long as they are in new condition; they must have the manufacturer's original packaging with the UPC code, label, or tag with the part number (this usually has a bar code).
Some items may be subject to a 20% restock fee assessed as an “open package fee”. Sometimes this is avoidable. If we can, we will take every step to avoid this unnecessary charge to you. You can help by opening packaging carefully and repackaging the item clean, carefully, and as “like-new” as possible.
We also ask that you only return the items that have been authorized for return. If you forgot to add an item on your return form, please contact us at 1-800-342-1681, Option 3, or via our email so we can add this item to your return. If the item is not authorized for return, it will take longer to process. We want to make every attempt to get your exchange or refund back to you as quickly as we can.
Warranty / Defective Items
Getting a part warrantied requires more information from the customer when requesting a return. Please submit the 17-digit VIN of the vehicle for which the item was purchased. We will also need to know the mileage / hours currently on the vehicle. Finally, we will need a description of what the issue is with the part. Typically, warranty claims take an average of 6 weeks to complete. Also, please understand that warranty claims are handled solely by the manufacturers, and Sloan’s is not responsible for any warranty decisions made by the part’s manufacturer, but we’ll do our best to advocate in your behalf for coverage.
While we always try to make sure you get your part or accessory safe and sound, sometimes bad things happen and a part arrives damaged. If so, we’ll take care of it. Simply follow the return process outlined above, noting the reason for return as the item arrived damaged.
We’ll also need pictures of the damaged area of the part and the packaging in which the items was shipped. These pictures are required by UPS, USPS, and FedEx and will assist us in getting your issue resolved quickly and hopefully prevent further issues in the future. Please contact us at 1-800-342-1681, Option 3, or via our email “Contact Us” so we can arrange to receive the pictures. Be sure to reference your order number in the contact form.
Once you have sent us the pictures and return request, a damaged-item Call Tag will be issued, and a pickup will be scheduled. As soon as we receive the damaged item at Sloan’s, your account will either be refunded or your replacement will be reordered. Nothing else is required on your end.
Sloan’s works very hard to provide you with some of the lowest prices around on motorcycle, ATV and UTV parts, accessories and apparel. Sometimes, those low prices are available because the part or accessory is a discontinued item that we have been approved to sell at a steep discount. These closeout items are non-returnable.
Select closeout apparel items may be returnable for an exchange in size only. If you have a question on a closeout item’s return status, please give us a call at 1-800-342-1681 or by email at firstname.lastname@example.org.
If you do not see your issue listed above, please do not hesitate to contact us. We are here to answer any questions that you may have. You can reach us at 1-800-342-1681, Option 3, or via our email “Contact Us”.
Thank You in advance for your cooperation and patience with returned items.