FREE SHIPPING
Our Free Shipping promotions apply only to smaller parts, accessories, and apparel items considered by carriers as not oversized…
Examples of Oversized Items:
ATV & Side-by-Side fenders, body panels, doors, roofs, roll cages, windshields, tires and wheel kits –OR- motorcycle frames, fairings, body panels, wheels and tires are subject to over-size shipping charges.
If you place an order for an over-sized item, we will always contact you before processing your order to review your shipping options and costs… No surprises – ever – we promise!
SLOAN’S NO-STRESS RETURNS
At Sloan’s, our customers appreciate our no-stress return policy. We treat YOU the way WE want to be treated if a return is necessary!
Accidentally order the wrong part? Wrong year-model? Wrong color? Or just plain don’t need what you ordered after all? No worries. We offer a 15-day return window on most parts purchased from us.
A FEW COMMON-SENSE GUIDELINES TO REMEMBER:
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Most parts will be accepted as long as they are in new condition; they must have the manufacturer's original packaging with the UPC code, label, or tag with the part number (this usually has a bar code).
Some items may be subject to a 20% restock fee or “open package fee”. You can help by opening packaging carefully and repackaging the item clean, carefully, and as “like-new” as possible.
Starting a return is easy: simply email us at info@sloanscycle.com describing the items you need to return, the invoice numbers, and the reason for return. We’ll respond quickly with ship-back instructions.
We ask that you only return the items that have been authorized for return. We want to make every attempt to get your exchange or refund back to you as quickly as we can.
ELECTRICAL PARTS - there IS no return on electrical parts
Electrical parts are always tricky as most DIY'ers do not have the tools, software, or instructions to test their vehicle electrical components. If you order expensive electrical items you “think” are bad, expect a call from us asking you to explain how you came to that conclusion. We will cancel and refund your order if necessary – we don’t want you to be stuck with a needless item that wouldn’t fix your problem.
WARRANTY / DEFECTIVE ITEMS
Getting a part warrantied requires more information from the customer when requesting a return. Please submit the 17-digit VIN of the vehicle for which the item was purchased. We will also need to know the mileage / hours currently on the vehicle. Finally, we will need a description of what the issue is with the part. Typically, warranty claims take a couple of weeks for the manufacturer to approve. Please understand, warranty decisions are made solely by the manufacturers. Sloan’s is not responsible for any warranty decisions made by the part’s manufacturer, but we’ll do our best to advocate on your behalf for coverage.
DAMAGED ITEMS
While we always try to make sure you get your part or accessory safe and sound, sometimes bad things happen and a part arrives damaged. If so, we’ll take care of it. Simply follow the return process outlined above, noting the reason for return as the item arrived damaged.
We’ll also need pictures of the damaged area of the part and the packaging in which the items were shipped. These pictures are required by UPS, USPS, and FedEx and will assist us in getting your issue resolved quickly and hopefully prevent further issues in the future. You can email pictures to info@sloanscycle.com. Be sure to reference your order number in the email.
Once you have sent us the pictures and return request, a damaged-item Call Tag will be issued, and a pickup will be scheduled. As soon as we receive the damaged item at Sloan’s, your account will be refunded or your replacement shipped. Nothing else is required on your end.
CLOSEOUT ITEMS
Sloan’s works very hard to provide you with competitive prices on motorcycle, ATV and UTV parts, accessories and apparel. Sometimes, those low prices are available because the part or accessory is a discontinued item that we have been approved to sell at a steep discount. These closeout or clearance items are non-returnable.
Select closeout apparel items may be returnable for an exchange in size only. If you have a question on a closeout item’s return status, please email at info@sloanscycle.com.
OTHER ISSUES
If you do not see your issue listed above, please do not hesitate to contact us. We are here to answer any questions that you may have. You can reach us at 615-225-6071 or at info@SloansCycle.com
Thank You in advance for your cooperation and patience with returned items
